![]() ![]() The remote should be approximately 3 inches (8 cm) away from the Hub. Point the tip of your device’s original remote control at the front (top area of the Harmony Hub) as instructed by the screen.For Harmony to learn the IR commands for this device, you must use the original remote that came with this device or another remote that is able to control it.Select the features that apply to the device you are adding, then press > to continue.Select the category and characteristics that best describe this devices capabilities so Harmony understands how to best control this device, then press > to continue.After checking to make sure all information has been entered correctly, press CONTINUE.You will be prompted to tell us more about your device.Select the type of device you're trying to add and enter the manufacturer and model number.Select ADD DEVICE at the bottom of the screen.Select MENU, then Harmony Setup > Add/Edit Devices & Activities > DEVICES.Launch the Harmony mobile app and connect to your Harmony hub.This will bring the remote into pairing mode and, if all goes well, it should find the Hub almost immediately and report that it has been paired. Then, press the Menu & Mute buttons on your remote at the same time. This will place the Hub into pairing mode. To manually pair your remote and Hub, press the Pair/Reset button on the back of the hub.Disconnect the Hub from the computer and plug it into a power outlet and wait about a minute for it to boot.After removing all the pairings with the Hub, click "Return to Login".You can do this for both the remote and Hub (if you have both), using the appropriate option. Once the tool detects your remote or Hub, click " Unpair All". ![]() USB-connect your remote (or Hub) to your computer.In the Advanced Tools Menu, scroll down and select the " Unpair" button under " Others".If you are looking for help to unpair a remote or Hub, then do the following: This will take you to the Advanced Tools page and, if you are looking for a Firmware Update or Restore, this is where you can find it. ► Mac users: Press Fn+Option+F9 or Option+F9 (depending on Mac model, either one will work) Open the MyHarmony Desktop Software and before clicking anywhere inside the window: To invoke any of these procedures, do the following: There is also an Un-pairing Utility which can help you pair your remote and/or Hub if manual pairing is not working, or you need to remove a previous pairing. If you are still unable to successfully Sync, the remote is not recognized or frozen, then you may need to try using the MyHarmony Advanced Tools to re-apply the Firmware.This can often work when using the desktop software is not successful. ![]() Launch the app and try to Sync or use the 'New Setup' option. Place the remote into the charging cradle and connect your Hub to the power supply.
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